Shipping Policy
Additional Terms for All Orders
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Please ensure correct shipping information at checkout. We are not responsible for delivery issues due to incorrect or incomplete addresses.
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In case a package is undelivered due to unavailability of the recipient or incorrect address, re-shipping fees will apply.
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If a customer refuses delivery, the product will not be refunded unless the issue was caused by Racine Atelier.
Shipping Policy - the basics
1.1 Order Processing Time
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All orders are processed within 3–5 business days
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Larger or custom orders may require 7–10 business days
1.2 Delivery Time
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Orders typically arrive within 5–10 business days after dispatch
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Delays may occur due to courier issues, festivals, or regional lockdowns
1.3 Shipping Charges
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Shipping is chargeable on all domestic orders, regardless of order value
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Final shipping cost is calculated and shown at checkout, based on order size and destination
1.4 Order Tracking
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Once dispatched, you’ll receive a tracking link via email or WhatsApp
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Please allow up to 24 hours for the link to become active
International Shipping Policy
1.5 Order Processing Time
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Orders for international destinations are processed within 5–7 business days
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Bulk, made-to-order, or Alibaba orders may take longer based on customization
1.6 Delivery Timeline
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International deliveries usually take 10–21 business days
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Delivery may be delayed due to customs clearance or logistic partner issues
1.7 Shipping Charges
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All international orders are subject to shipping charges
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Shipping rates vary based on destination country, weight, and parcel size
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Customers are responsible for customs duties, VAT, and local import taxes
1.8 Customs Responsibility
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Racine Atelier is not liable for delays or charges arising from customs clearance
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Orders returned due to unpaid customs will not be refunded